After years of experience in managing various important retail stores, “Spagnolita” introduces the “Mystery Shopper” service to the blog.
It is increasingly common for companies in the fashion sector to occasionally need this type of figure. A sporadic presence, complementary to other activities, the Mystery Shopper performs real undercover surprise visits to different commercial establishments—either owned or within the company’s retail network. These visits are usually carried out in multiple stores and across different areas of a city to verify specific parameters chosen by the client.
These parameters are typically aimed at a thorough analysis of the store in general: from products and collections, to customer traffic and type, to the service provided by sales staff. They also include checking internal and external visual merchandising, label accuracy, and security systems. Further evaluations may include staff training support and seasonal inventory checks, as well as administrative management or required documentation to comply with legal standards in the event of government inspections.
Likewise, we provide support and assistance with staff training and seasonal inventories.
The service also includes assistance and supervision during special events held on behalf of the company, such as: happenings, catwalks, fashion shows, press days, photoshoots, showroom sales, pre-sales, etc.
After the visits, tailored questionnaires or detailed reports are created based on the client’s requests and are delivered within 24 hours or within the time agreed upon, depending on the type of work required.
It’s also possible to arrange agreements for specific dates or key commercial periods (such as Christmas, sales seasons, or special occasions), or to set up occasional collaborations for projects that need to be carried out in different countries over a longer period of time.
If you would like to take advantage of this service, feel free to contact us at:
📧 info@spagnolita.com
📧 spagnolitafashion@gmail.com
Prices vary depending on the client’s needs.
Mayura Malenotti
📩 malenottimayura@gmail.com
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